Refund and Right of Withdrawal

1. Right of withdrawal and the digital content exception

Consumers have a 14-day right of withdrawal for distance contracts. However, under art. 15/1-ğ of the Distance Contracts Regulation, the right of withdrawal cannot be exercised for services performed instantly in electronic form or intangible goods delivered instantly, provided the consumer is informed and consents to losing that right.

License keys and digital accounts sold on our site fall within this scope. This is clearly stated before order confirmation.

2. Cases outside the exception

If a product was never delivered, or a key is invalid or faulty, these are outside the exception. The remedies below apply in such cases.

3. Replacement and refund conditions

Free replacement or refund is provided in the following cases:

• The key is rejected as invalid by Microsoft or the relevant provider.
• The key was already activated on another device.
• The product does not match the described edition or scope.
• The order was never delivered.

4. Refund process

Send your request with your order number to [email protected] or our WhatsApp support line. Our team responds within 3 business days.

If approved, the refund is made to your original payment method. Your bank or card issuer may take 2-14 business days to reflect it; this period depends entirely on the payment provider.

5. Not covered

• Keys already used after delivery (activated licenses).
• Attempts to use the product on a device that does not meet system requirements.
• For account-based products, negligence of account security by the Buyer (e.g. not changing the password).
• Partial refunds for accounts closed by the provider (a full refund applies if reported within the first 7 days).

6. Consumer remedies

If your request is not resolved, you may apply to the Consumer Arbitration Committee in your place of residence within the monetary limits announced by the Ministry of Trade, or to the Consumer Court for disputes above that limit.